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Horizon Overhead Door

Who Are We?

Horizon Overhead Door is a home service company specializing in garage door and opener repair or replacement. Located in Caro, Michigan, we serve the Thumb and surrounding communities, including most of the Saginaw Bay Area. Our goal in every appointment is to provide outstanding customer service you will want to tell your friends and family about.

What Makes Us Unique? 

Our Determination To Provide Our Clients With A Solution That Meets Their Needs — Whether it’s an emergency service call or you want to explore options for a new door, we are equipped to serve your home with the products and services you want and need. We strive to provide each client with a great experience, a fast solution, and a trustworthy warranty. 

We ONLY Work on Garage Doors and Openers — Many companies start their business in one area but end up getting distracted by trying to do too many things. However, we have committed ourselves to focusing solely on garage doors and openers. As a result, we have become the best in the business at what we do.

Our Ability to Develop People — Our Service Professionals are trained and industry-certified. Personal growth and development is one of our core values, and everyone in the organization is encouraged to pursue their professional and personal goals with all they have. Each team member works hard every day to grow the business toward greater excellence in serving local communities. 

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Meet The Team!

Rob Shadley

Owner

Tanner Tysick

General Manager/Head of Marketing /Service Tech. (3 years)

Dave Gibbs

Facilities Manager/ Service Tech (3 years)

Lacie Utter

Customer Service Representative  (3 years)

Deven Weigel

Service Tech/ New door install (4 months)

Rick Putnam

New door installer (4 years)

How Did We Start? 

Horizon Overhead Door was established by Rob Shadley in 2020 with the primary objective of building a successful business that could serve the community and invest in the lives of our employees. We value our employees and clients and are committed to continuous growth.

With a background in Construction Management and Educational Leadership, Rob put his skills, time, and money to the test by launching Horizon Overhead Door during the heart of the 2020 pandemic. This entrepreneurial journey has been full of ups and downs, but through it all, the beginning of a great team and company has been born. As we continue to grow our business in the years to come, we believe the sky’s the limit for Horizon Overhead Door.

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Horizon Overhead Door Vivid Vision

Horizon Overhead Door is based out of Tuscola County, Michigan and continues to grow and expand across the state. As we plan to open a new location in Bay City, we add to their already thriving location in Cass City, covering most of the Saginaw Bay Area. We strive for excellence in every
area, and continue to provide exceptional customer service and quality work.

Marketing — Horizon Overhead Door is a leader in marketing in the garage door business. We take our marketing seriously and are constantly implementing, evaluating, and adjusting to what works best. We review our KPIs monthly and understate where our marketing dollars are spent. 

Clients not Customers — Every client is valued and treated with respect. Answering the phone with a positive attitude, listening to client needs, sending booking confirmations, calling when we are on our way, following up after the job with emails asking for reviews, and sending thank you notes to all clients backs up our efforts. We want the experience to be the best they have ever had in the home service industry. If we do that, everything else will take care of itself.

The Team — Horizon Overhead Door has an outstanding culture and team environment. “It’s an environment of personal growth and team success,” says owner Rob Shadley. “Everyone works hard to drive the business toward its goals and we celebrate the success. It’s more than a job, we are working to provide our team members with opportunities to improve themselves and grow. To take ownership of their futures and create the lives they want.” 

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